Privacy Policy (GDPR Compliant)
Last Updated: June 2025

This Privacy Policy explains how Memo Events Ltd, trading as Sync Connects, collects, uses, stores, and protects your personal data when you visit SyncConnects.com or app.SyncConnects.com (referred to collectively as the “Websites”).

We’re committed to safeguarding your privacy and making sure you know exactly how your data is handled.

1. Who We Are

• Company Name: Memo Events Ltd (trading as Sync Connects)
• Registered Address: Devonshire House, Aviary Court, Basingstoke, Hampshire, RG24 8PE
• VAT Registration: 172084026
• Data Controller: Gemma Brett
• Contact: datacontroller@syncconnects.com

2. What Information We Collect

We may collect the following types of personal data when you interact with us:

• Identity Data: Full name, date of birth, gender
• Contact Data: Email address, phone number, home/business address
• Company Data: Company name, job title, business location
• Login & Account Data: Memberstack-managed user profiles and logins
• Payment Data: Stripe manages all payment processing securely. We do not store full card details.
• Usage Data: Pages visited, links clicked, time spent on the site (via cookies/analytics)
• Location Data: General geographic location based on IP address or form input

3. How We Collect It

We collect data through:

• Forms on our Websites (Webflow forms and Memberstack)
• Account sign-ups and membership registration
• Stripe payments for membership subscriptions
• Cookies and third-party analytics tools (e.g. Google Analytics, Facebook Pixel)

4. Why We Collect It

We use your data to:

• Provide you with access to your Sync account
• Process and manage memberships and payments
• Improve our Websites and user experience
• Communicate with you about events, updates, or service announcements
• Send occasional marketing (only with your consent)
• Prevent fraud, abuse, or misuse of the platform

5. Our Legal Basis for Processing

We process your data based on one or more of the following lawful reasons:

• Consent (e.g. opting in to marketing)
• Contract (e.g. to deliver services you’ve signed up for)
• Legal obligation (e.g. tax or accounting requirements)
• Legitimate interest (e.g. to improve our services or protect our platform)

6. Cookies & Tracking

We use cookies and tracking technologies like:

• Google Analytics – for understanding site traffic and usage
• Facebook Pixel – for marketing and retargeting purposes

You can manage your cookie preferences through the banner displayed on our Websites.

7. Who We Share Your Data With

We may share your data with trusted third parties for the purposes described above:

• Memberstack – for account management and secure access
• Stripe – for processing payments
• Email platforms – for transactional and marketing emails
• Analytics providers – like Google Analytics and Facebook Pixel

We do not sell your data. Ever.

8. Data Storage & Retention

Your data is securely stored via trusted platforms (e.g. Webflow, Memberstack, Stripe). We retain your data only as long as needed for the purpose it was collected or as required by law (e.g. 6 years for tax records).

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of your data
• Request deletion (“right to be forgotten”)
• Object to or restrict how we process your data
• Withdraw consent at any time (for marketing)
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact datacontroller@syncconnects.com

10. How We Keep Your Data Safe

We take your data seriously. All personal data is stored securely, encrypted where possible, and accessed only by authorised personnel. Payment data is handled exclusively by Stripe, a PCI-compliant provider.

11. Children’s Data

Sync Connects is intended for users aged 18 and over. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated date.

13. Questions or Concerns?

Drop us a line at 📩 datacontroller@syncconnects.com and we’ll get back to you.

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